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Systems integrators and custom servicesvs Callvu

Systems integrators and services-led vendors (such as Amdocs) build and run custom programs on top of a customer's systems. Callvu is the Completion and Compliance Layer, delivered as a platform: it runs the regulated process from every front door to the system of record, with every regulation and company policy enforced on every step by a deterministic orchestrator, and its license includes design, implementation, maintenance and optimization.

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The category

What systems integrators and custom services are built for.The fair version.

Services-led vendors design and deliver custom programs, often alongside their own products, with timelines and scope set per engagement. The vendor page below sets out what that vendor documents, with sources.

Where Callvu is different

Runtime enforcement.And the handoff.

A platform, built for you. Callvu builds every process for you. White-glove design, implementation, maintenance and optimization are included in the license, with no separate services project, and Callvu goes live in a few weeks.

The handoff and runtime enforcement. Callvu runs the handoff end to end with five moves: it prefills from the system of record, classifies each request the moment it lands, chases and verifies documents from customers and third parties on a clock, routes decisions to the Decision Desk, and writes the result back by API. A deterministic orchestrator runs every step of a defined workflow and enforces every regulation and company policy before the step runs, whether a person or an AI started it. A step that fails a control does not run. AI only starts a process or evaluates it; it never runs the process. Every run produces a Decision Trace and an Audit Trace.

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Vendor by vendor.Every claim sourced.

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Amdocs vs Callvu

Amdocs builds and runs BSS and OSS for telecom operators, increasingly through multi-year managed services, and now adds aOS AI agents that run workflows on top of the stack.

Using them together

Keep what works.Add the layer that finishes it.

A systems integrator can keep its program. Callvu connects to the same systems by API, runs the regulated process across them and writes back, so the program does not have to build that layer. Callvu can also run the whole process on its own.

Proof

Live in production.At regulated enterprises.

AT&T

  • 55,000 agents
  • Close to 100 processes on Callvu
  • Payment abandonment from 40% to 8%
  • Handle time down 23%
  • 12 workflows in 6 weeks
Callvu helps us transform how we connect with customers across critical touchpoints. We quickly deployed digital experiences that reduce service volume, improve customer satisfaction and automate low value service tasks. We were able to implement meaningful changes with minimal IT strain or compliance headaches.David C. Williams, AVP Automation, AT&T

Callvu platform

  • 100,000+ agents live on the Callvu platform
  • More than 1,000 processes live across all Callvu customers

FAQ

The questions buyers ask.Answered plainly.

Do services-led builds enforce compliance at runtime?
A custom build enforces whatever rules were coded into it. Callvu enforces every regulation and company policy on every step with a deterministic orchestrator, and a policy change does not need a new build.
Does Callvu need a systems integrator?
No. Callvu builds every process for you, with white-glove implementation included in the license.
Can Callvu work with our systems integrator?
Yes. Callvu connects to the same systems by API and runs the regulated process across them.
How fast can Callvu go live?
In a few weeks. AT&T launched 12 workflows in 6 weeks.

See it on your process.

Bring one regulated process. We will show you the handoff and runtime enforcement on it.

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